I don't know how to return to my WordOn profile
If you have logged out or are installing WordOn on a new device, you can log back in if you have previously created a profile via email or Facebook (guest profiles do not have this option). To do so, tap "Play using Facebook" on the welcome screen if you have connected with Facebook before. Or tap "Play using email" and continue with "I'm already playing" to fill in your credentials and return to your profile.
I can't remember my password
People with WordOn profiles connected to email accounts need a password to get back to their profile. If you can't remember, please tap "Play using email" on the welcome screen followed by "I'm already playing". Next, specify your email address and tap the line "Help! I forgot my password". An email will be sent to you with further instructions.
I'm not receiving password recovery instructions
We've seen some email services flagging our instructions as spam, preventing you from viewing it or placing it in a spam folder instead of the usual inbox. If you are sure your email address itself is valid and the instructions do not reach you, please contact us using the feedback form.
I used a fake/invalid email address and want to get my profile back
You have to contact us using the feedback form. Please provide us with as much information as possible to proof you're the owner of the profile. This means including inventory information (coins, stars, purchased items) as well as opponent names and other statistics not publicly visible.
I didn't receive an item I bought (and have a payment receipt to show)
We're very sorry about that as we firmly believe our shop experience should be trustworthy. We guarantee a quick solution if you contact us through the feedback form, but you can also safely try tapping on the shop item again before contacting us. If anything went wrong with your purchase device side, this will give you the item instantly. If it continues to a new purchase, do not proceed and contact us.
I want to remove a WordOn friend/resign a match/poke an opponent
You can poke or resign a game by long tapping it on your overview screen. Friend and block lists can be edited by going to the game settings screen and tapping the "Manage players" option.
How to use custom tile sets bought from the shop?
Whenever you send or accept a game invite, you can set the word list and tile set to use for that specific game at that moment. Once set, neither can be changed during the course of that single match.
How can I enable the Wordalyzer mid-game?
Notice the grey bar with a question mark when placing letters on the board? That's the inactive Wordalyzer. Simply tap on that grey bar to see the activation option again.